FREQUENTLY ASKED QUESTIONS

Here are answers to some of the most common questions we get asked about our service.

FAQ

Most frequent questions and answers

Black Steel Doors offer a complete range of products. We aim to provide a full service for our customers who are looking for their external or internal doors. Our product range beings with your imagination. From supplying bi-folding doors as the only company in the UK to fire-rated units as well as thermally broken W50 & W75 and Internal B20 slim, W20 crital look. We base our doors on the best materials supplied from Switzerland.

We operate predominantly within a maximum of 200miles around London. There are exceptions depending on the project sizes with additional charges.   

Yes, we do offer fire-rated units for all the hinged doors such as Single, Double, or Partitions.

Black Steel Doors is one of the leading companies providing wide-scale sizes for fire-rated units.  Our fire-rated doors or screens can be up to 2000mm Width and 2500mm Height.

Yes, we supply thermally broken units such as W50 & W75 which you can find more information about by visiting our website. One of the biggest advantages of thermally broken units is that they are the most eco-friendly products you can find, keeping the temperature always right.

Our company offers one of the biggest varieties of glass types you can imagine. We can make your vision of the perfect space a reality. Depending on what you would like to achieve, from privacy with the fluted, tinted, or frosted glass to a clear option to open up your space.

Yes, customers are most welcome to provide their own handles. Although, the project manager must check with the production that the chosen handle is possible to be used with the design of the doors.

Yes, we do provide options of different finishes for hinges and handles with some of the units such as Internal W20 or Bi-folding doors. Unfortunately, with some of the profiles, the colour of the handles or the hinges cannot be changed.

Although you can select different types of glass in nearly any profile we offer, the fire-rated doors must have clear glass because only the clear glass has passed the Global assessment which we provide certification for.

Customers are most welcome to visit our showroom at their most convenient time within our showroom opening hours. Although we do advise you to make an appointment with one of our project managers as they are not always available to assist right away. We also advise our customers to send the details of their projects prior to the appointment so that our project managers can prepare a quote or a few designs to discuss with them.

 Yes, we have a range from single, double, or triple glazed units in our offer.

Yes, we do offer surveyor visits, our experienced team will take the measurements for you.

Our company offers a complete package of services for our customers, including the installation process.

Yes, we provide services for the doors we have been contracted to install. We cannot take responsibility for units that were for delivery only.

Yes, Black Steel Doors offer a comprehensive package of services, including preparation of the openings. It is highly recommended to use our services for preparation of the openings as in a case if the opening is not correctly prepared on the day of the booked installation, there is an additional fee.

Pre-installation checks are one of the most important checks that our clients are advised to consider. Although there is an additional fee for this service, the client is protected from further much higher costs if in the worst-case scenario the site is not correctly prepared for our team on the day of the booked installation. 

Black Steel Doors specialise in 100% steel materials, our company does not use any alternative options such as aluminium. Steel is a unique and luxury product which is what we aim to provide our customers with.

Our customers have the huge advantage of choosing any colour from the Ral pallet.

Our product range allows our customers to choose Fire-rated doors from a variety of hinged profiles such as single door, double door, or a screen/partition.

Yes, we can arrange a meeting on Saturday, please do give us a call to book your appointment.

Black Steel Doors are very proud to offer a newly implemented Trade program. This program allows Architects/Interior Designers/Project Managers etc. to work closely with us on their projects with the greatest benefits.